YOUR DATA
Your clients trust you with their messages. Here's what Handler does with them.
A 2-minute read. The legal version is the Privacy Policy.
What Handler keeps
- Client messages on the channels you connect.
- Your contacts.
- Your brain. FAQs, policies, prices.
- Voice samples. The ones you add, and replies of yours Handler saves to learn how you write.
- What you approved and what you edited.
- Calls to your Handler number, if Handler answers your phone.
It keeps all of it until you delete it. Nothing auto-deletes.
Where it lives
In a Supabase database. It's encrypted at rest and in transit.
Your channels keep their own copy too. Texts pass through Twilio, DMs through Instagram. That's how those channels work.
Who reads it
You, and anyone you share your Handler login with. Other trainers never see your data. Every account is walled off from the rest.
Nobody at Handler reads your client messages unless you ask us for help on a specific thread.
What the AI sees
Each draft sends the thread and your brain to Anthropic's API to write the reply. Anthropic doesn't train on it. That's in their commercial terms.
If Anthropic is down, a backup model writes the draft instead, Google's Gemini through Lovable's AI gateway. Finding your past replies that fit a message runs through an OpenAI model on that same gateway.
Nothing goes out to a client until you approve it, or until you turn Auto on. Two set messages don't wait: the missed-call text you set, and a short note telling a client to get help first when they report an emergency, like a bite. You get flagged right away.
What we never do
- Sell it.
- Use it for ads.
- Show one trainer's data to another.
- Send an AI-written reply in Approve mode that you didn't approve.
How to delete it
Email info@handlersystems.com from the address on your account. We'll delete your account and everything in it within 7 days.