Privacy Policy
Last updated: September 8, 2026
This Privacy Policy explains how Handler Systems LLC (“Handler,” “we,” “us,” or “our”) collects, uses, and protects information when you use our website and services, including our SMS/text messaging program. By using our services you agree to the practices described here.
Information we collect
We collect information you provide directly to us, such as your name, mobile phone number, email address, and the contents of messages you send us. We also collect limited technical information (such as device and usage data) needed to operate and secure the service.
How we use your information
We use your information to provide and improve our services, respond to your inquiries, schedule and send reminders, and send SMS text messages related to scheduling, reminders, and dog-training questions when you have given consent.
SMS/text messaging and your mobile number
We do not sell or share your mobile number or SMS consent with third parties for marketing. Your consent to receive SMS messages is not shared with third parties or affiliates for their own marketing purposes.
Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. You can opt out of receiving SMS messages at any time by replying STOP to any message from us; you will receive a confirmation and we will stop sending you messages. Reply HELP for help, or contact us using the details below.
We may share limited information with service providers (such as our SMS/messaging provider) only as needed to deliver these messages to you. These providers are not permitted to use your mobile number or SMS consent for their own marketing.
How we protect your information
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.
Your choices
You may opt out of SMS messages at any time by replying STOP. You may also request access to, correction of, or deletion of your personal information — see Delete your data below.
Delete your data
You can ask us to delete your data at any time. Email info@handlersystems.com from the email address on your Handler account with the subject "Delete my data." We will confirm receipt and complete the deletion within 30 days.
Deleting your Handler account removes:
- Your account, login, and business profile
- Your FAQ answers, voice samples, and Handler settings
- Your contacts and leads
- All message history stored in Handler, including SMS, email, web chat, and Instagram Direct Messages
- Access tokens for every connected account, including Instagram, Twilio, and email
Instagram and Meta data. When a trainer connects an Instagram professional account, Handler receives Direct Messages sent to that account through Meta's Instagram API, along with the sender's Instagram ID, username, and profile picture. We use this only to display and answer those conversations inside that trainer's own Handler account. We do not use it for advertising, and we do not sell it or share it with third parties.
You can disconnect Instagram at any time from the Channels tab in Handler, or by removing Handler under Settings → Website permissions → Apps and websites in your Instagram account. Disconnecting revokes our access immediately and deletes the stored access token. To also delete the Instagram messages and contacts Handler has already stored, email info@handlersystems.com as described above.
Contact us
Questions about this Privacy Policy? Reach us through our contact page. See also our Terms of Service.