Refund Policy
Last updated: September 15, 2026
Handler Systems LLC · Effective September 15, 2026
Handler is a month-to-month subscription. We would rather you cancel than pay for something you don't use, so cancelling is always one click and never requires contacting us. This page explains what happens with money you've already paid.
Free trial
Every new account starts with a 14-day free trial. No card is required and nothing is charged during the trial. After that, pick a plan to keep Handler answering. If you don't, Handler stops replying to your clients and you're never billed automatically. Your setup and new messages stay saved.
Monthly plans (Reach, Cover, Second Self)
Plans are billed monthly in advance on the day you subscribe, and renew on the same day each month.
First month. If Handler isn't right for you, tell us within 7 days of your first charge and we will refund it in full. One request per account.
Renewals. Renewal charges are not refundable. To avoid a renewal, cancel before your next billing date from Subscription → Cancel subscription. Your plan stays active until the end of the period you've paid for, and you are not charged again.
Overage conversations. Conversations above your plan's monthly allowance are billed at $0.15 each on your next invoice. Overages reflect messages Handler already answered for your clients and are not refundable.
Plan changes. Upgrades take effect immediately and are prorated. Downgrades take effect at your next billing date.
Founders Lifetime seats
Founders Lifetime is a one-time $299 purchase for the lifetime of the product, limited to 50 seats.
If it isn't right for you, email us within 30 days of purchase and we'll refund the full $299. One request per account. The Founders seat comes off your account and goes back into the pool.
Billing errors and outages
If we charged you incorrectly, charged you twice, or Handler was unavailable for a sustained period because of a fault on our side, contact us and we will refund or credit the affected amount. This is not limited by the windows above.
How refunds are paid
Refunds go back to the original payment method, usually within 5–10 business days depending on your bank. We do not refund to a different card or account.
Chargebacks
Please contact us before disputing a charge with your bank. We resolve refund requests within two business days, and a dispute filed without contacting us first may result in the account being closed.
How to reach us
Email info@handlersystems.com with the email address on your Handler account and the date of the charge. Nothing else is needed.
Handler Systems LLC is an Arizona limited liability company. Nothing in this policy limits rights you have under applicable consumer protection law.